Refund & Cancellation Policy
Last Updated: October 8, 2026
100% Satisfaction Guarantee — Zero Risk
We want you to be completely satisfied with CwinScraper. If the extension does not meet your channel analytics or export requirements, you may request a 100% full refund within 14 days of your initial purchase date.
1. Refund Policy & Guarantee
- 14-Day Full Refund Window: You are eligible for a 100% full refund within 14 days of your initial purchase date for both Pro Lifetime and Pro Monthly plans.
- No-Hassle Process: Simply provide your order reference number or the email address associated with your purchase.
- Subsequent Billing Periods: For monthly subscriptions, the 14-day refund window applies to the first initial billing cycle. You may cancel renewal at any time prior to your next billing date to avoid future charges.
2. Authorized Merchant of Record (Creem.io)
All purchases of CwinScraper licenses are processed by Creem (Creem.io) acting as the official Merchant of Record (MoR).
- Creem is the legal seller responsible for payment processing, applicable sales tax / VAT calculation and remittance, and compliant invoice issuance.
- Transactions on your credit card or bank statement will appear under the billing descriptor:
CREEM.IO* CWINSRAPER(orCREEM.IO* STORE). - Creem directly remits approved refund payouts back to your original payment method.
3. How to Request a Refund
To request a refund, follow these straightforward steps:
- Send an email to our official customer support address: [email protected].
-
Subject line:
Refund Request - [Order ID or Registered Email]. - Our support team will review and approve your refund request within 24 to 48 business hours.
- Once initiated via Creem.io, refunds typically reflect in your bank account or credit card statement within 3 to 7 business days, depending on your card issuer.
In accordance with Creem MoR protection standards: In the unlikely event that our team is unresponsive for more than 7 days, you may contact Creem support directly at creem.io/contact with your receipt details to obtain resolution.
4. Subscription Cancellation Policy
You can cancel your recurring Pro Monthly subscription at any time without fees or penalties through two convenient methods:
Option 1: Self-Service via Creem Customer Portal (Instant)
Log in directly to manage your billing and cancel subscriptions on demand:
Open Creem Customer Portal ↗Enter the email address you purchased with, select your active subscription, and click "Cancel Subscription".
Option 2: Email Our Support Team
Send a cancellation request to our support desk:
Email [email protected]We will cancel future renewals and confirm within 24 business hours.
Post-Cancellation Access: You retain full Pro access until the conclusion of your current paid billing period. No further charges will be billed to your account.
5. Digital Goods Fulfillment & Delivery
CwinScraper is a digital software product. Fulfillment is 100% electronic and instantaneous upon successful payment authorization:
- Upon checkout completion on Creem.io, Pro entitlements are provisioned immediately to your purchaser email address.
- You can sign in to the extension using 1-Click SSO or activate via license key to instantly unlock Pro capabilities without waiting.
6. Dispute Prevention & Inquiries
We are dedicated to customer satisfaction. Before filing a chargeback or dispute with your payment provider, please reach out directly to [email protected] so we can resolve any issue promptly and fairly.